Robert Basilio
Robert joined the Shared Imaging family in December 2020 as a PET/CT Technologist, supporting Kaiser services in Southern California, primarily at Kaiser Woodland Hills. Since day one, Robert has been a dependable team member who consistently drives high customer and patient satisfaction. His knowledge and expertise in the field are indispensable, and his commitment to excellence has made him an invaluable asset to the team.
What sets Robert apart is his remarkable empathy for patients navigating challenging times in their lives. He listens attentively, speaks with genuine care, and gives his full attention to every individual. Patients frequently comment on how prepared and at ease they feel during their PET/CT scans thanks to Robert’s attentive approach and the calming atmosphere he creates.
Robert’s adaptability and ability to handle unexpected situations with professionalism further enhance his contributions to the team.
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Stacey Strickland
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“We are always receiving kind compliments about Robert and the other techs from Shared Imaging. Robert is a great communicator who works collaboratively with the Nuclear Medicine physicians and staff. We appreciate his rapport with our members and feel fortunate to have him as part of our team.”
“A member was frightened and unsure about what to expect during her PET scan. Robert walked her through every step, answered her questions, and ensured she felt respected and cared for. She left with a clear understanding of the procedure and a great sense of relief. Before she left, Robert explained precautions, such as avoiding pregnant individuals due to radioactivity, which she greatly appreciated. The member expressed her gratitude and wanted to ensure Robert’s supervisors were aware of his exceptional service.”
“My wife was recently diagnosed with a recurrence of cancer and had her first experience with a PET scan. While everyone we have interacted with thus far has been very supportive, our experience during the PET scan at Kaiser Permanente Woodland Hills was exceptional. Robert went above and beyond with a robust combination of kindness and education. He clearly described the process to my wife (who only wanted the bare minimum) and to me (who, as an engineer and researcher, seeks the details). Robert has a natural, God-given empathy and exceptional people skills. As a retired manager, I can discern exceptional employees from the great/good ones, and Robert is truly exceptional. He exemplifies your company’s ideals and goes far beyond just providing good service. Robert should be recognized for his talents.”
Every quarter, we recognize an employee who we believe deserves recognition for their hard work, dedication and outstanding service to our customer by nominating them to receive our White Glove Service Award. Is there someone on the Shared Imaging team who has gone above and beyond for your organization? Let us know!