24/7 Call Center Services
The Shared Imaging Customer Call Center provides our clients with a single point of contact for all operational issues related to the diagnostic imaging equipment and mobile coaches provided by Shared Imaging.
24/7 US-BASED CALL CENTER AGENTS
Reduce Downtime and Lost Revenue
Shared Imaging’s Customer Call Center utilizes ServiceMax software which allows for service requests to be created for every service event and tracked through closure. Event frequency is tracked to quickly identify, better manage and escalate recurring events, as well as proactively service equipment. Every customer service representative is trained to follow a well-defined, timely and effective problem escalation process.
Included in monthly fee structure
- US based customer support representatives
Single point of contact through resolution
Oversee OEM technical service and ensure timely resolution
- Access via phone, email and/or text message
- Customized reporting available