24/7 Customer Care Services
The Shared Imaging Customer Experience Center provides our clients with a single point of contact for all operational issues related to the diagnostic imaging equipment and mobile coaches provided by Shared Imaging.
24/7 US-BASED CUSTOMER EXPERIENCE SPECIALIST
Reduce Downtime and Lost Revenue
Shared Imaging’s Customer Experience Center utilizes ServiceMax software which allows for service requests to be created for every service event and tracked through closure. Event frequency is tracked to quickly identify, better manage and escalate recurring events, as well as proactively service equipment. Every customer experience specialist is trained to follow a well-defined, timely and effective problem escalation process.
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Included in monthly fee structure
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24x7x365 availability
- US based customer experience specialists
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Single point of contact through resolution
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Oversee OEM technical service and ensure timely resolution
- Access via phone, email and/or text message
- Customized reporting available
