Maintenance and Service

How Would It Feel to Reduce Downtime and Lost Revenue?

Maintenance and service coverage is included in our solutions, and our Customer Call Center provides 24 x 7 oversight of the OEM technical support to ensure timely resolution. See our case study here.

Maintenance & Service coverage is included with the diagnostic imaging solutions from Shared Imaging. We provide OEM technical service combined with process oversight by our Customer Call Center.

Our entire team of dedicated collaborators are organized around a sense of ownership for your customer experience. We want you to feel confident that we are focused on your success: whether interacting with our field representatives, or talking with one of our Customer Call Center team members (available 24/7/365).

Our Call Center manages all maintenance and service requests with a single point of contact through resolution. Because our technical service is provided by OEM service engineers, you get the best of both worlds – high-quality technical support combined with persistent oversight and follow up by our tenacious Call Center team members.

Our Call Center sets the expectations and timelines for the OEM service and follows up to ensure timely resolution so you receive the parts and service as soon as you need them. As an alternative, we can provide just the quality replacement parts and on-demand service when your imaging equipment isn’t functioning at capacity.

Whatever you need, our goal is to remove the hassle factor for you, ensure less downtime and lost revenue, and keep your business up and running so you get the best ROI.

 

Shared Imaging Customer Call Center

  • 24 x 7 x 365 availability
  • Single point of contact through resolution
  • OEM technical service with Call Center oversight to ensure timely resolution
  • Included in monthly fee structure
  • Patient scheduling for mobile units is provided for an additional fee