Newsletter. SOLVED.

Q4 2023

Sales | HR | Operations | Wellness | Philanthropy

A Message From Our CEO

We recently closed the books on another amazing year, and Sam and I are eager to share the financial highlights with you during our Town Hall Meeting next month. In 2023, we topped the $100M milestone in Revenue, a full year ahead of our Growth Plan, and we continued our outstanding growth in EBITDA. Our market penetration continued its growth as we captured business from our competitors while renewing an unbelievable volume of contracts with our existing customers. It truly was an incredible year, and it capped off what we envisioned 5 years ago when we set in motion our plans to accelerate our growth. As we look out at the next 5 years, there are nothing but opportunities to keep us on the growth highway… growth in our business, growth in our organization and growth as individuals. I cannot thank you enough for what you have created. You are an amazing collection of individuals, and I am not only very excited, but also humbled and grateful to continue on the growth highway with you in the years to come.

With deep respect and appreciation,

IN THIS ISSUE

Sales.Solved

Marketing. Solved

Operations.Solved

Transportation .Solved

Safety.Solved

HR.Solved

Wellness.Solved

SHARED.CARED. Events

Service Anniversaries

Sales. SOLVED.

Barry Crain, Jody Bozeman and the South-Central team recently secured a strategic win with the Harris County Health System for a Full-time CT. Harris Health System is comprised of community health centers, 3 multi-specialty clinics, mobile health centers and two full service hospitals in the Houston, TX area, and is also a teaching system for the Baylor College of Medicine and UT Health Science Center. Barry’s discussions with Harris County initially started in 2022 and were focused on a need at the Harris County Sheriff’s office to offer on-site CT service and to end the policy of transporting inmates to system facilities. Continued stress on resources and a requirement of multiple deputies per inmate was no longer practical. After many months of consultation, and several visits by our transportation team to verify the placement of a coach in a very tight parking garage, Barry and the team were able to secure an agreement for a Full-time Siemens Perspective 128 CT System. Outstanding teamwork, dedication & collaboration by John Villareal, our Transportation team, Jody Bozeman, Jose Rodriguez & the Houston based team along with Asset Management. Thank you and well done.

Alexie Carmouche (now Williams), Juan Rocha and the West Region Team scored big with a key renewal at Kaiser Washington. We all understand how important our relationship with Kaiser is, and with the Washington Region, our engagement started in 2019 and has grown to include six mobile imaging systems across all modalities. Typically, with Kaiser when agreements come end-of-term, their approach is to extend for 12-months. However, due to the outstanding service that Shared Imaging continues to provide, and the strong relationship established, we were rewarded with 2-year extensions of both Full-time CT systems. With these extensions, we can continue to provide the first-class service that Shared Imaging is known for. Great job by Alexie, Juan and the entire Kaiser Washington team.

Marketing. SOLVED.

Amidst pricing pressure, a staffing crisis and equipment availability concerns, the marketing team has been working hard to ensure our sales team has everything they need to approach customers and close deals.

In 2023, a number of initiatives were developed to strengthen our brand in the industry and draw attention to exactly what sets us apart from the competition.

– Brand and Website Revamp

The Shared Imaging brand got a refresh! Staying current and providing a new user experience for our customers, the new look allows us to present ourselves in a professional, modern way.

– 360 Tours

Available on our website at www.sharedimaging.com/360tours, these interactive walk throughs of our mobile coaches are a valuable tool for use during the sales process.

– Focus on HR Marketing

In an effort to support hiring efforts, the marketing team began working with our HR department to create videos and a social strategy intended to reach radiologic technologists and transportation specialists.

– Podcasts

After a 2-year hiatus, the Between the Scans Podcast was revived! Hoping to strengthen relationships with OEMs and other business partners, it is our goal to increase awareness in the marketplace. Follow along at www.sharedimaging.com/podcast

– Updated Tools and Software

Integrating Definitive Healthcare with our Salesforce CRM and Marketing Cloud Account Engagement platform has allowed us to reach new leads and track additional metrics to measure campaign success.

Be on the lookout for an email regarding our new SI Brand Ambassador Program – let’s all work together to showcase what we do best!

Operations. SOLVED.

White Glove Moment

Malori Singleton

Malori joined the Shared Imaging Family three years ago in October of 2020 as a PET/CT Technologist supporting Kaiser in the Southern California area and has been instrumental in supporting all 9 Kaiser customers from Northern LA to San Diego and everywhere in between! With her positive attitude, patient centric work ethic, and willingness to help peers & management, Malori was quickly promoted to Lead Tech in June of 2021 for her outstanding performance.

Malori’s dedication and commitment to excellence is truly exemplary. She trains newly hired PET/CT techs as well as contracted agency techs to our White Glove standards, which has really helped in building an amazing team in Southern California. She is also instrumental in ensuring workflow & protocols are consistent with the expectations set up by the client at each facility.

Malori collaborates well with team members and management. which is a big reason why we are so successful. She is the go-to contact for issues with the units and many times can help diagnose unit issues herself to get the system back up and running!

Malori exudes White Glove Service with her passion, energy, & expertise…. She is one of those team members that everyone wishes they had!

Below are some examples of how Malori created WOW!

I just wanted to send you a quick appreciation note to thank Malori for being here for us. She is always ready to step in on a moment’s notice to help with coverage, and it is so appreciated. Her efforts make a difference –Frances Mendoza, BS, CNMT (NMTCB) Senior Nuclear Medicine Technologist

Malori Singleton is the quintessential technologist who understands technology, patient needs and mobile scan experience. She has insight that enables her to identify potential patient comfort, technologist, and product improvements. She takes full responsibility for initial morning set-up QC and evening shutdown to help ensure the patient schedule is completed for the specific mobile site. –Tom Tucker PMO Director Molecular Imaging Clinical Systems Siemens

Malori is a great teacher. She really was extremely helpful to me in making sure I got all the necessary training I needed. She is stellar! –Cody Andres, CNMT Contract Agency PET/CT Technologist

View Past White Glove Recipients

Transportation. SOLVED.

Each month our Transportation Quality Initiative metrics highlight those Transportation Specialists who go above and beyond in their efforts to be the best in the industry by exhibiting exceptionally safe driving habits on a daily basis.

As a part of this initiative, the Driver-I System highlights the Transportation Specialist with the highest Green Zone Score within their perspective region.

Please join us in congratulating the following Transportation Specialists for achieving the highest Green Zone Score for Q4 2023.

GREEN ZONE WINNERS

October

Andre Holloway	Interim
Annette Agoun	Western Region
Lewis Weaver	Southwest Region

November

Andre Holloway	Interim
Frank Barbosa	Western Region
Lewis Weaver	Southwest Region

December

Andre Holloway	Interim
Charles Thomas	Southwest Region
Frank Barbosa	Western Region

Safety. SOLVED.

Take 5 for Safety!

So often we are in a hurry; behind schedule, distracted or in unfamiliar situations or surroundings

When you find yourself in this situation, take 5!
> Take 5 minutes to relax and refocus.

> Take 5 deep breaths to get blood and oxygen flowing to your brain.

> Take 5 seconds to look around; are there cabinet doors open? If in a confined area, how do I work without injury? Am I missing any items in my process? Am I walking on every step?

> Take 5 neck flexion/extensions to release tension.

> Take 5 laps; get up and walk 5 laps around your office, the unit, the room, wherever you are……… Take 5!

HR. SOLVED.

Employee News

Shared Imaging’s employees were feeling the love bug over last quarter and put those wedding bells to work! Congratulations to all the beautiful brides and thank you for sharing snippets of your day with us. On behalf of Shared Imaging, we wish you a lifetime of love and happiness together.

Alexie Williams – New Business Development

Huge congratulations to Alexie who got married in December surrounded by the beautiful mountains of Montana and beloved horses. The married couple got to share their day with family, friends, and a surprise gift, a goat named Penelope! I bet that wasn’t on the wedding registry.

Stephanie Sturino – Clerical

What better way to end 2023 than getting married? Congratulations to Stephanie & Michael who got married surrounded by loved ones on 12/30/2023 and thank you for sharing your beautiful moment with us.

Emma Birriel – HR Generalist

Goodbye Slattery and hello Birriel! HR’s Emma Birriel got married to her best friend, James, in November. Her smile is a testament to what an amazing day she had with family and friends. She was even able to get some pictures with her beloved horse, Guinness. What more can a beautiful bride need?

Internal Job Board

Did you know that you could transfer positions and locations? Within Shared Imaging, we have a variety of different modalities and sites around the nation. The internal job board is now active to apply for a job in a simple, quick application. Weekly emails will go out with all internal job postings to your Shared Imaging email with a link to the internal job board.

When looking to transfer, please be sure to talk to your manager prior to applying so they are aware of your interest.

The internal job board link is: https://sharedimaging.isolvedhire.com/internaljobs/

Wellness. SOLVED.

As we head into 2024 and whether you have decided on a New Year resolution or you are looking to just improve yourself this year, it is important to remember why we put such an emphasis on wellness.

Definition of Wellness: act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes, so that instead of just surviving, you’re thriving.

Wellness impacts more than just your fitness. It impacts your physical being, your mental health, emotional health, spiritual being, social interactions, and environmental. We focus on the physical being and mental health when thinking of wellness, but it goes beyond that! Wellness can provide you a healthier, happier, and more fulfilling life.

SHARED.CARES. EVENTS

October was the Halloween Costume Contest & 50/50 Raffle.

With 27 photo submissions and raffle purchases, we raised $925.

$462.50 went to the winner, Jeffrey Michaels and the other $462.50 went to Jeffrey’s charity, The American Diabetes Association.

Jennifer LaBrecque won the costume contest, winning the $100 Amazon card, a trophy and bragging rights.

Thank you to Katie Harden and Claudia Hernandez for organizing this event and thank you to all who participated!

Welcome New Members

Welcome Keith Kodash & Tara Jennings to Shared.Cares. Philanthropy Committee.

What’s Happening

Samantha DeSilva participated in a Feed My Starving Children event.
Christina Sturino and family participated in the Hot Chocolate Run, benefitting Special Olympics.
Christina Padilla participated in a video event/production for the Changing Children’s World.
Christina Sturino, Alexie Carmouche, Judy Fickey & families participated in Turkey Trots.
SHARED.CARES. sponsored 3 Secret Santa gifts through LaGrange Chamber of Commerce for less fortunate children.

Want to Join us?

We would love to hear about your philanthropy activities outside of SHARED.CARES. Let us know what you are doing to support your favorite charities! SHARED.CARES@sharedimaging.com

To join the committee, simply attend a committee meeting! Every other Week on Tuesday’s, next meeting March 5th.

Dial into the conference line @ (833) 229-7948,,162284074#