Challenge

A large health system was experiencing reliability, operational and staffing issues with their mobile imaging provider resulting in a negative impact on patient care. With increased patient access being a top priority and increased imaging volumes, it was crucial to find a mobile imaging partner that could provide better communication with clinical and operational staff, service-level training to improve the patient experience and a well-defined process to manage downtime events.

Solution

After extensive analysis of their current needs as well as the anticipated need to keep up with a growing patient population, Shared Imaging developed a comprehensive suite of mobile solutions to increase patient access and improve the patient experience. We provided a combination of MRI, CT and PET/CT mobile coaches, along with clinical staffing and ongoing maintenance and OEM service of the interior and exterior of all mobile coaches.

Each mobile coach was housed with advanced imaging technology that matched all the requirements of a permanent brick and mortar suite. Customized options, such as colored ambient lighting, wood floors, murals, sound systems and hospital branded vinyl wraps, provided a solution that enhanced the patient experience and elevated the overall perception of the health system within their community and among referring physicians.